top of page

Privacy Policy

Reinvigorate Male Massage Braintree

Last updated: 26 October 2026

Website: https://www.reinvigoratemassage.co.uk

​

​

1. Who we are

Reinvigorate Male Massage Braintree is a male massage business based in Braintree, Essex, United Kingdom.

The business owner is the data controller responsible for deciding how personal information is collected and used.

​

Contact details

 

​

2. Our commitment to privacy

We respect your privacy and are committed to handling personal information responsibly, confidentially and in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

​

We aim to provide a professional, friendly and discreet massage service. We do not sell personal information or use booking details for unrelated promotional marketing.

 

​

3. What information we collect

When you use our website or book a massage, we may collect:

  • Contact details: your name, email address and telephone number.

  • Booking information: your selected massage service, appointment date and time, booking reference, booking status and relevant appointment communications.

  • Payment information: payment status, transaction references and details needed to manage payments, cancellations or refunds. Card payments are processed through the applicable payment provider; we do not intend to store complete payment card details ourselves.

  • Enquiry information: information you choose to provide when contacting us about our services or an appointment.

  • Technical website information: information such as your IP address, browser or device details, cookie preferences and website usage statistics, where collected through Wix and its website functionality.

​

We do not maintain client health records as part of our normal booking process. Please do not include unnecessary medical or other sensitive information in booking forms or messages.

 

​

4. How we collect your information

We collect information when you:

  • Make or manage an appointment through our Wix website.

  • Pay for a booking online.

  • Contact us by telephone, WhatsApp, email or a website form.

  • Visit our website, where technical information or permitted cookies may be collected.

​

Wix and the services used to operate our website may also process information needed to provide bookings, payments, website security and analytics.

 

​

5. Why we use your information and our lawful bases

We use personal information only for specified and legitimate purposes.

​

Bookings and appointment management

We use your contact details and booking information to arrange appointments, confirm bookings, provide necessary updates, manage cancellations and respond to appointment enquiries.

Our lawful basis is generally performance of a contract or taking steps at your request before entering into a contract.

​

Online payments, refunds and accounting

We use relevant transaction information to confirm payment, process refunds, reconcile accounts and meet applicable legal obligations.

Our lawful basis is contractual necessity and, where applicable, compliance with a legal obligation.

​

Website operation and security

We use necessary technical information to operate, maintain and protect our website and booking services.

Depending on the processing involved, our lawful basis may be legitimate interests or compliance with a legal obligation.

​

Website analytics

We use Wix Analytics to understand website traffic and performance and to improve our website. Analytics cookies or similar technologies will be used subject to applicable consent requirements and the choices visitors make through our cookie settings.

​

Booking-related communications

We may contact you about a booking, payment, cancellation, change of appointment or other matter directly connected with a service you have requested.

These messages are service communications, not promotional marketing.

We do not currently use booking contact details to send routine promotional newsletters or marketing campaigns.

 

​

6. Wix, booking services and payment providers

Our website is hosted by Wix and uses Wix Bookings for appointment management and online booking.

​

Wix and the relevant payment provider may process personal information on our behalf or in connection with their services. This can include contact details, booking information, transaction details, technical information and information required to secure the service.

​

We do not control every aspect of the privacy practices of these providers. Their own privacy information and applicable contractual arrangements also apply.

​

You can read Wix’s privacy information at https://www.wix.com/about/privacy.

 

​

7. Cookies and analytics

Our website uses Wix functionality and Wix Analytics. Wix may use cookies or similar technologies to support website security, operation and analytics.

​

Essential cookies may be necessary for the website and booking services to function. Where consent is legally required, non-essential analytics cookies or similar technologies will not be used until the visitor has given the required permission.

​

Visitors can manage their choices through the cookie banner and settings provided on our website, where available.

​

Please see our separate Cookie Policy for further information.

 

​

8. Who we share information with

We do not sell or rent personal information.

​

We may share relevant information with:

  • Wix, for website hosting, bookings and related services.

  • Payment providers, to process payments and refunds.

  • Communication providers, when you contact us through email, telephone or WhatsApp.

  • Accountants, professional advisers or public authorities, where reasonably necessary to meet legal obligations, obtain advice or respond to lawful requests.

​

We share only information reasonably necessary for the relevant purpose.

​

Some service providers may process data outside the United Kingdom. Where an international transfer takes place, the appropriate safeguards required by applicable data protection law must be in place.

 

​

9. How long we keep information

We retain information only for as long as reasonably necessary for the purposes for which it was collected.

​

Booking and enquiry information is retained for as long as necessary to manage appointments, handle reasonable follow-up and resolve relevant disputes.

​

Financial and transaction records may need to be retained for the periods required by applicable tax and accounting law.

​

Website analytics information is retained in accordance with the settings and retention arrangements of Wix Analytics.

​

We periodically review information and securely delete or anonymise it when it is no longer required, unless a legal obligation or other valid reason requires us to retain it.

​

 

10. How we protect your information

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

​

These steps may include access controls, secure account credentials, device security and limiting access to information to what is reasonably necessary.

​

No online system can be guaranteed completely secure. Please avoid sending sensitive personal information through ordinary booking messages.

 

​

11. Your data protection rights

Subject to applicable law and any relevant exemptions, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate information.

  • Request erasure where the legal conditions are met.

  • Request restriction of certain processing.

  • Object to processing where the law gives you that right.

  • Request a portable copy of certain information where applicable.

  • Withdraw consent where processing is based on consent.

  • Complain to the Information Commissioner’s Office (ICO).

​

To exercise your rights, contact us using the details in Section 1. We may need to verify your identity before responding.

​

We will respond within the period required by law. Some information may need to be retained where we have a legal obligation or another valid legal ground.

 

​

12. International transfers

Wix and other service providers may use infrastructure located in different countries. Where personal information is transferred internationally, we will rely on an appropriate transfer mechanism or safeguard where required by applicable law.

​

Further information about Wix’s data handling arrangements is available through Wix’s privacy documentation.

 

​

13. Changes to this policy

We may update this policy if our business practices, website features or legal requirements change. The current version will be published on our website with its latest revision date.

 

​

14. Contact and complaints

For privacy enquiries or requests, contact:

Reinvigorate Male Massage Braintree

​

Website: https://www.reinvigoratemassage.co.uk

Email: reinvigoratemassagebraintree@gmail.com

Telephone/WhatsApp: 07861 154747

Location: Braintree, Essex, United Kingdom

​

You may also complain to the UK Information Commissioner’s Office:

https://ico.org.uk/make-a-complaint/

​

We encourage you to contact us first if you have a concern, so that we can try to resolve it.

bottom of page